Cancellation Policy

At Castafar, we understand that circumstances may change, and you may need to cancel services or projects. We’re committed to making the cancellation process as smooth as possible for you.

Cancellation of Services:

If you need to cancel a service such as website development, software purchases, or other digital services, please reach out to us promptly. We’ll guide you through the cancellation process and any associated fees, if applicable.

Cancellation Timeframe:

To be eligible for a refund, cancellations must be requested within 15 days of the initial purchase or contract agreement. After this period, refunds may not be available, but we’ll work with you to find a satisfactory solution.

Cancellation Fees:

Please note that cancellation fees may apply depending on the stage of the project or service. These fees cover any work already completed or expenses incurred on your behalf.

Refunds for Cancellations:

While we strive to accommodate cancellation requests, there are instances where a refund may not be provided due to the nature of the transaction. We’ll assess each cancellation request on a case-by-case basis and communicate any applicable refund decisions clearly.

Cancellation Process:

To initiate a cancellation, please contact us via our Contact Us page or email us at uturn@castafar.com. We’ll respond to your request within 48 hours and provide further instructions, including any documentation required.

Communication:

We believe in transparent communication throughout the cancellation process. Before finalizing the cancellation and issuing a refund, we’ll contact you via your provided contact information to discuss the decision.

Late or Missing Refunds:

If you haven’t received your refund within the expected timeframe, please first check your bank account and contact your credit card company or bank. If the issue persists, reach out to us at uturn@castafar.com for further assistance.

Thank you for choosing Castafar. We’re dedicated to providing exceptional digital services and support, even in the event of cancellations. If you have any questions or concerns, please don’t hesitate to contact us.